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rio car dot org FAQ (Frequently Asked Questions)

Category: Main -> Basic questions about the car player and the company
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·  What is the difference between the empeg Car and the Rio Car? 
·  Has the Rio Car been discontinued? 
·  Where can I buy one? 
·  Will there ever be a car player Mark 3? 
·  What came in the box with the Rio Car player? 
·  What are the basic specifications of the player? 
·  How does the Rio Car compare to other car MP3 players on the market? 
·  How is the music organized on the player? Is it easy to find a given tune? 
·  Do I need to know Linux to use the Rio Car player? 
·  How are the hard disks going to hold up to the vibration of a car? 
·  Can I use the Rio Car player in an audio competition? 
·  Why were laptop drives used? Desktop drives are cheaper. 
·  Why doesn't it play MP3 CD-R discs? 
·  Why doesn't it have a removable faceplate? Why must the whole unit be pulled from the dash? 
·  Why only 10BaseT ethernet? Why didn't you put 100BaseT on the Mark 2 player? 
·  Do I need a separate amplifier, or will the Rio Car drive my speakers directly? 
·  How do I put music onto the player? Do I need to bring a laptop into the car? 
·  What operating systems are supported? 
·  What kind of music files will it play? Will it play VQF/AAC/MPEG4/OGG/MP3Pro, etc.? 
·  Does the player work with iTunes? 
·  Does the player support audio books? 
·  Does the tuner support XM radio or Sirius radio? 
·  What RDS features does the tuner support? 
·  What parts of the software are open-source? 
·  I want to start encoding my CD collection for use on the Rio Car now! Is there anything I need to keep in mind? 
·  What is the largest disk drive I can put in the player? 
·  What do all the buttons do? 
·  What does the serial number represent? 
·  How do I upgrade my software? 
·  How can I get a replacement blue lens? The official Rio add-on lens kits don't have blue. 
·  What is the 'Security' slot on the back of the player for? 
·  If my player is stolen, is there anything I can do? 
·  If I purchase a player second-hand, will the one-year warranty still be honored? 

·  How do I get support or repairs?
 (Entry last updated on April 4th, 2010)

Software bug reporting: Empeg factory player software is no longer being developed. But if you think you've found a bug, it is probably worth discussing on the Bug Reports Forum or the Troubleshooting Forum. Perhaps the issue can be worked around.

All technical support incidents: Please read carefully through the Troubleshooting section and see if you can solve the problem yourself. Failing that, try discussing your problem on the empeg BBS to see if anyone has an answer for you.

Official repairs and parts (UK): carsupport@empegrepair.com, empegrepair.com
Unofficial player repairs and spare parts (USA): Eutronix.com.
Unofficial player repairs and spare parts (Within Canada only, last resort): Mark Lord.

The warranty period on all players has expired at this time. Therefore, you will have to pay both shipping and repair charges to send the player back for repair. It's been reported that sometimes shipping charges can be more expensive than the cost of the repair itself. Of course, some repairs don't involve shipping the player at all, sometimes support can just mail you a replacement part. It depends on the nature of the problem.

Please understand that both official and unofficial support is being handled by one person (in each of the listed countries) who do this in their spare time. The initial reply to your query may be delayed for quite a while until they can get to you.

Both the official and unofficial repair and modification services listed above are done by long time contributors to the Empeg BBS, and are known to be trustworthy and reliable at the time of this writing.

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