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rio car dot org FAQ (Frequently Asked Questions)

Category: Main -> Known problems and troubleshooting questions
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·  Why do the visuals disappear every time I put it in the car? 
·  Why is the stereo image of my MP3 messed up? 
·  I get a 'pump' error when I try to upgrade my player firmware. 
·  I get a Windows Installer or MSI error when I install Emplode. 
·  I'm having trouble with my tuner module! 
·  My tuner gets terrible reception, but the extension cable is fine. 
·  My tuner doesn't tune in the correct frequency increments. 
·  When I pause/un-pause, or sleep/wake the player, it starts in a different part of the song. 
·  Why don't fast forward and rewind work properly? 
·  When I pull the power, sometimes it plays a different song when I start it again. 
·  I can't perform an upgrade, install a logo, or install a kernel when the player is in the docking sled. 
·  Why did my player suddenly start freezing at the boot-up logo screen? 
·  Why isn't the headlight-sense dimmer working properly? 
·  Why does my player think it's at home when it's in the car? 
·  Why doesn't my player go into standby mode when I turn off the ignition? 
·  Why is there a 'thump' from my amplifiers when I turn off the ignition? 
·  Why doesn't my Rio Car work in my Mark 2 docking sled? 
·  Why is my docking connector loose? 
·  Why is my Mark 1 getting harder and harder to pull out of the sled? 
·  Why is my Mark 2 hard to pull out of the sled? 
·  Why is my warranty seal already broken? 
·  I get a 'hardware revision check failed' message when I try to upgrade! 
·  Why did ethernet and/or USB quit working after I upgraded the software? 
·  My tuner quit working after an upgrade! 
·  Why is the song count different when I shuffle? 
·  Why can't I figure out how to do searches on the player? 
·  I selected the correct title in a search, and pressed OK, but the song did not play. Why? 
·  Why does Emplode keep getting my tags wrong? 
·  Why can't I read the display in the daylight? 
·  Why am I having problems with my car alarm or my keyless entry system? 
·  My rotary knob is slipping on its shaft! 
·  What do the synchronization errors mean? 
·  The clock on my Mark 1 player does not work. 
·  The clock on my Mark 2 player does not work. 
·  The Mark (cancel) key on the Rio remote doesn't work all the time. 
·  Why is the Shuffle menu backwards? 
·  Why does my player say 'Waiting...' on the screen? 
·  Why does my player rattle when I shake it? 
·  I don't like seeing the circuitry when the sun shines on the player. 
·  I have database errors and all of my playlists disappeared! 
·  Why does Emplode say I have less disk space than I think I should have? 
·  Why does my player sound terribly distorted when I plug it into my home stereo? 

·  My remote control quit working!
 (Entry last updated on November 10th, 2005)

Have you tried replacing the battery?

You think that's funny, but I'm serious.

There is a good chance that the battery really is dead, or at least low, regardless of whether the remote is brand new or not. And don't trust a volt-meter to tell you that the battery is good, either; just because the needle jumps on the volt-meter doesn't mean the battery really is good. And don't assume that just because the battery works in another remote that it'll work in this remote.

Seriously, your best bet is to simply go to the store and buy a brand new battery before assuming that it's the remote's fault. Most instances of remote trouble were immediately solved when a new battery was put in the remote. Please do this first.

The battery is a CR2025, it is very common and can be found in many stores.

Note: If you are running old beta software, there were some known bugs where all input (remote, front panel, serial, whatever) will simply lock up sometimes. You can fix this problem by upgrading to any final version of the software, 2.0 or later. Note that this is a completely separate issue from a dead battery, and it has different symptoms.
After you have ruled out the battery and the known software bug, check the contacts which are supposed to touch the battery. Sometimes the springs don't make proper contact with the remote. You can bend them slightly to make better contact.

Bending the contacts is tricky because they're buried deep inside the remote. Here's a picture of the contact that's usually the problematic one, use caution when trying to mess with it inside the remote. You'll have to use something long and pointy such as a narrow screwdriver. Just try to bend the contact towards you a little bit:

If that doesn't work, check to see if the remote is emitting any infrared light at all. There are several ways you can do this: Electronics stores sometimes sell infrared-detection paper which changes color when an infrared beam hits it. If you have an infrared repeater system such as the RS/X10/Terk Powermid, they have an indicator light that blinks with each IR command. Some video cameras and digital cameras will show infrared light, so if you've got one of those, you can use it to check and see if the LED on the front of the remote blinks when you look at it through the camera's LCD display.

Some users have reported that when they view their remote through a video/digital camera, they can see that the IR LED is steadily lit all the time, instead of blinking when a button is pressed. This can be solved by removing the battery for a minute and then replacing it, effectively "rebooting" the remote. The root cause of this particular problem is not known at this time, but it is possible that a loose battery contact and/or a low battery could be the reason. So definitely check the contacts and make sure the battery is fresh.

If the remote is emitting infrared commands, but the player is not responding to them, check to make sure you haven't done something in the software to disable infrared commands. For instance, if you have a Kenwood brand remote, make sure you haven't disabled the Kenwood remote in the Configure Player screen in Emplode. If you are using an infrared-translation feature of a custom kernel, make sure that it's not mis-programmed.

If all of the above fails, then you can contact support, because this might indicate a fault with the infrared sensor.

If you're having trouble with both the remote and the front panel inputs, then check here for another possible cause of trouble.

·  I have a Kenwood head unit, and its remote is controlling both players. 
·  Why doesn't Emplode work via USB on Windows? 
·  Why doesn't emplode work via ethernet on Windows XP? 
·  Emplode freezes up on 'Checking Disk Integrity'. 
·  I got an error message about 'e2fsck' at the shell prompt. What do I do to fix it? 
·  My docking sled's top edge is not 'bent'. 
·  Why doesn't my power antenna go up and down at the right time? 
·  The upper-left corner of my screen is cut off. 
·  My config.ini file went all goofy on me, and I can't edit my favorite visuals any more! 
·  My buttons and/or knob are sticking. 
·  What does the battery icon mean? 
·  I just tried to edit one of the visuals, and now my player locks up! 
·  There are glowing red lines on my display! 
·  My display has become garbled or dim. 
·  My display is blank! 
·  Why does my Mk2 player have poor stereo separation? 
·  Why doesn't my player play very high frequencies? 
·  Why doesn't the car player put out as much bass as my CD player? 
·  How do I stop it from trying to play a bad track? 
·  My player takes a long time to boot and says it is Building Music Databases. 
·  Why does it say 'No hard disk found contact support'? 
·  Some wires have pulled out of my docking connector! 
·  My handle doesn't snap back into place as well as it used to. 
·  My handle sticks in the 'open' position. Can I fix it? 
·  There is a gap between the handle and the fascia. Can I fix it? 
·  What is the proper way to remove the display board and the main board? 
·  Why can't I use USB after installing or upgrading Emplode? 
·  Why is my Mark 1 having intermittent power failure problems? 
·  Why are there pops, clicks, screeches, and stutters when I play MP3s? 
·  Half of my display is blank! 
·  In DC mode, player responds extremly slowly to button presses, and music skips. 
·  My Mk2's volume knob is being jumpy! 
·  Why do I get an error message about reiserfs? 
·  Why did my player wake up in the car and start blasting music all by itself? 
·  Why does my player start doing things all by itself? 
·  Why do my remote and front panel buttons only work intermittently? 
·  Why won't the tuner scan for the next station? 
·  Why did the tuner change stations on me? 
·  Is there a way I can test the player's hard disk for sector errors? 
·  Why does it always say End of Playlist? 
·  Is there a master parts list for the car player? 
·  What do the ide_data_test messages mean? 
·  How do I fix the Daylight Savings Time dates on the player? 
·  There are vertical lines on my display! 

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